Privacy Policy

Last updated: September 15, 2025

INTRODUCTION

We are Taaza Kitchen ("Company", "we", "us", or "our"), a vegetarian restaurant brand based in Hyderabad, Telangana, India. Our registered address is:
Plot No. 497, Ayyappa Society, Madhapura, Ranga Reddy, Telangana – 500081.

This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website https://taazakitchen.in and associated services ("Services").

SUMMARY OF KEY POINTS

 
• What personal information do we collect? – Your Phone Number (as your primary ID), your name, your detailed delivery address, and precise Geolocation Data (Latitude/Longitude). We do not require your email for registration.
 
• How do we process your data? – For order fulfillment, account creation, delivery coordination, support, and security.
 
• Do we share your data? – Yes, with essential service partners required to make your order happen, including our SMS Gateway (for OTPs), Google Maps (for address lookup), and our Petpooja POS system to fulfill your order.
 
• Your rights: – You can request access, correction, or deletion of your data.

TABLE OF CONTENTS

 
1. What Information Do We Collect?
 
2. How Do We Process Your Information?
 
3. When and With Whom Do We Share Your Personal Information?
 
4. Do We Use Cookies and Other Tracking Technologies?
 
5. How Do We Handle Your Phone Login?
 
6. Is Your Information Transferred Internationally?
 
7. How Long Do We Keep Your Information?
 
8. Do We Collect Information from Minors?
 
9. What Are Your Privacy Rights?
 
10. Controls for Do-Not-Track Features
 
11. Do We Make Updates to This Notice?
 
12. How Can You Contact Us?

1. WHAT INFORMATION DO WE COLLECT?

We collect personal data that you voluntarily provide when you register and place an order. This includes:

 
• Account & Contact Data: Your Mobile Phone Number, which serves as your primary account identifier and login username, as well as the name you provide.
 
• Precise Geolocation Data: We collect your precise location coordinates (latitude and longitude) from our interactive map selection tool to ensure accurate delivery.
 
• Detailed Address Data: We collect your full delivery address, which may include your street address, apartment/flat number, society name, landmark, city, and post code.
• Address Labels: We store the custom labels you give to your saved addresses, such as "Home", "Work", or "Other".
 
• Payment Data: Payment details are collected and processed securely by our third-party payment gateway (Razorpay). We do not store your full card information on our servers.

2. HOW DO WE PROCESS YOUR INFORMATION?

We use your information for the following purposes:

 
• To Create and Secure Your Account: We use your phone number to create your unique account and verify your identity using a One-Time Password (OTP). To meet WordPress database requirements, we automatically generate a synthetic, unused "dummy" email (e.g., `[your_phone_number]@taazakitchen.in`) which you will never need to use.
• To Fulfill Your Orders: We process your order, selected address (including coordinates), and payment.
 
• To Coordinate Delivery: Your name, phone number, and detailed address (including latitude/longitude) are provided to our kitchen and delivery partners to fulfill your order.
 
• To Provide Customer Support: We use your order history and account details to resolve any queries.
• To Improve Our Services: We analyze order data (anonymously where possible) to improve our business operations.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We only share information with essential third-party partners who are required to provide our service:

 
• SMS Gateway Providers (e.g., Firebase, Twilio, MSG91): To send the one-time password (OTP) to your mobile number to verify your account.
• Google Maps Platform: To provide map visualization, address autocomplete suggestions, and reverse geocoding (turning your pin-drop into a street address).
 
• Payment Gateways (e.g., Razorpay): To securely process your payment transaction.
 
• Point of Sale & Delivery Partners (e.g., Petpooja, uEngage): To successfully fulfill your food order, we must send your order details (name, address, coordinates, phone, and items) to our kitchen POS system and delivery logistics partners.
• Data Visualization Tools (e.g., Google Sheets): We may securely sync non-sensitive order information to spreadsheets for internal operations and business analytics.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes, our site uses cookies to maintain your cart session, keep you logged in, and analyze site usage. You may disable cookies in your browser settings, but this may cause parts of our ordering Service to stop working.

5. HOW DO WE HANDLE YOUR PHONE LOGIN?

Our Service uses a passwordless, mobile-first authentication system. We do not use traditional social logins (Facebook/Google) or email/password combinations for customer accounts. Your identity is verified exclusively by sending an OTP via SMS to the mobile number you provide. This number then becomes your unique username for logging in and accessing your order history and saved addresses.

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Our business and servers are located in India. However, some of our third-party service partners (such as Google or our SMS Gateway) are global companies that may process or store data on servers outside of India.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your personal data (such as your account profile and saved addresses) for as long as your account is active, to make re-ordering convenient. Order transaction data is kept for longer periods as required by Indian financial and tax laws.

8. DO WE COLLECT INFORMATION FROM MINORS?

No. Our Service is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you are a parent and believe we have collected such data, please contact us immediately.

9. WHAT ARE YOUR PRIVACY RIGHTS?

You may review, update, or request the deletion of your personal information (such as your saved addresses) at any time by logging into your account or by contacting us using the details below.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Currently, our systems do not respond to Do-Not-Track (DNT) browser signals.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, this policy may be updated as our technology and services evolve. The latest version will always be available at taazakitchen.in/privacy-policy.

12. HOW CAN YOU CONTACT US?

Taaza Kitchen
Plot No. 497, Ayyappa Society, Madhapura, Ranga Reddy, Telangana – 500081
Phone: +91 90148 16341
Email: [email protected]