Frequently Asked Questions (FAQ)

No. Taaza Kitchen partners with third-party logistics providers like Swiggy Genie, Dunzo, Porter, and others integrated through UEngage and PetPooja. We do not operate our own delivery fleet.

While we strive to ensure timely delivery, delays may occur due to traffic, weather, or delivery partner availability. Taaza Kitchen is not responsible for such delays once the food is handed over to the third-party delivery partner.

Orders cannot be modified or cancelled once they are confirmed and preparation has started. Please review your order before finalizing payment.

If your order is placed via our website and a delivery partner is assigned, you will receive real-time tracking via SMS or email (wherever supported). If placed via Zomato or Swiggy, tracking is available within those respective apps.

We take utmost care in food preparation. If you receive the wrong or spoiled item, contact us immediately via email or phone with order details and photos. Refunds or replacements may be issued on a case-by-case basis.

Delivery charges vary based on distance, location, and the third-party partner used. The charge will be shown clearly during checkout. We do not earn from these charges.

Please ensure that your address and contact number are accurate at checkout. Failed deliveries due to incorrect details or unavailability may not be refunded.

You can reach us at:
📧 [email protected]
📞 +91 90148 16341
🌐 www.taazakitchen.in