Refund & Return Policy
Last updated: April 01, 2025
Table of Contents
- 1. Eligibility for Refund
- 2. Non-Refundable Scenarios
- 3. Returns Policy
- 4. How to Request a Refund
- 5. Refund Processing Time
- 6. Contact Us
1. Eligibility for Refund
Refunds are only applicable under the following conditions:
- Incorrect item delivered (e.g., wrong dish, missing items).
- Food delivered in a damaged or unhygienic condition.
- Order not delivered due to delivery failure confirmed by our team.
- Duplicate payment due to technical issues.
2. Non-Refundable Scenarios
Refunds will not be provided in the following situations:
- Disliking the taste or quantity of the food.
- Delay in delivery due to traffic, weather, or unforeseen issues.
- Change of mind after placing the order.
- Failure to collect the order from delivery agent despite repeated attempts.
3. Returns Policy
Due to the perishable nature of food, we do not accept physical returns. In case of any issue, please raise a complaint within 30 minutes of receiving the order.
4. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact us via WhatsApp at +91 90148 16341 or email at [email protected].
- Mention your order number, issue description, and share supporting photos if applicable.
- All refund requests must be made within 1 hour of delivery.
5. Refund Processing Time
Once approved, refunds will be processed within 5-7 working days via the original payment method. UPI refunds may reflect within 24-72 hours.
6. Contact Us
For all refund-related queries, please contact:
Taaza Kitchen
Email: [email protected]
Phone: +91 90148 16341
Website: https://taazakitchen.in